Before opening a request

Check the service status page for current regional notices. For playback issues, record the affected region, approximate time, asset identifier, and client platform.

Customer support

Support access is provided directly to active customers during onboarding. Please use the service contact listed in your deployment notes so the request is routed with the correct operational context.

Security reports

Security researchers should include a concise description, reproducible steps, and the affected public endpoint. Do not include credentials, access tokens, or personal information in an initial report.

This public page does not accept account recovery or credential-change requests.